Aftercare

End-to-End Defects Management & Client Support

At MGFS, our Aftercare service is designed to provide complete peace of mind post-project completion. Acting as the single point of contact for both internal and external clients, we manage the entire defects liability period — whether 12 or 24 months — with professionalism, transparency, and care.

Our expert team takes ownership from the moment of handover, working closely with the principal contractor, supply chain, and client to gather all key information, including O&M manuals, project specifications, and contact details. This ensures we're fully prepared to act quickly and effectively on any reported issues.

Our Aftercare Services Include:

• Initial project handover and defect database setup

• Full management of defect reporting and resolution

• Communication with all stakeholders

• Coordination of subcontractors and in-house teams

• Final walkthroughs and defect sign-off

• Retention release facilitation and making good certification

We understand how important it is to minimise disruption to building users and operators during the defect period. That’s why we respond quickly, keep all parties informed, and prioritise resolutions that meet both operational and client expectations.

Our Aftercare service is supported by our 24/7 helpdesk, enabling clients to report emergency issues any time, day or night. With dedicated Aftercare managers and a responsive support team, MGFS ensures the same standard of excellence and client care long after the main works are completed.

Why Choose MGFS Aftercare?

• 24/7 Aftercare Support

• Dedicated defect resolution team

• Experienced in live environments and operational buildings

• Structured processes for streamlined defect management

• Transparent communication and reporting

• National coverage with a strong local presence

With Aftercare from MGFS, you’re not just getting support — you’re gaining a committed partner for the full project lifecycle and beyond.

Looking for a trusted Aftercare partner? Contact MGFS to learn more about how we support client satisfaction well after the project handover.