
Aftercare
End-to-End Defects Management & Client Support
At MGFS, our Aftercare service is designed to provide complete peace of mind post-project completion. Acting as the single point of contact for both internal and external clients, we manage the entire defects liability period — whether 12 or 24 months — with professionalism, transparency, and care.
Our expert team takes ownership from the moment of handover, working closely with the principal contractor, supply chain, and client to gather all key information, including O&M manuals, project specifications, and contact details. This ensures we're fully prepared to act quickly and effectively on any reported issues.
Our Aftercare Services Include:
Initial project handover and defect database setup
Full management of defect reporting and resolution
Communication with all stakeholders
Coordination of subcontractors and in-house teams
Final walkthroughs and defect sign-off
Retention release facilitation and making good certification
We understand how important it is to minimise disruption to building users and operators during the defect period. That’s why we respond quickly, keep all parties informed, and prioritise resolutions that meet both operational and client expectations.
Our Aftercare service is supported by our 24/7 helpdesk, enabling clients to report emergency issues any time, day or night. With dedicated Aftercare managers and a responsive support team, MGFS ensures the same standard of excellence and client care long after the main works are completed.
Why Choose MGFS Aftercare?
24/7 Aftercare Support
Dedicated defect resolution team
Experienced in live environments and operational buildings
Structured processes for streamlined defect management
Transparent communication and reporting
National coverage with a strong local presence
With Aftercare from MGFS, you’re not just getting support — you’re gaining a committed partner for the full project lifecycle and beyond.
Looking for a trusted Aftercare partner? Contact MGFS to learn more about how we support client satisfaction well after the project handover.
Let’s Work Together!
Whether you're planning a full-scale fit out, need responsive maintenance, small works or aftercare, we offer a unified approach with outstanding service at every stage.
From £100 maintenance jobs to £14 million design and build projects, our end-to-end delivery model ensures quality, consistency, and peace of mind. Let’s build better, together.
Contact our team today to learn more!
Customerservice@mcgoffgroup.com
0330 333 8700